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In public service areas of the government or corporation such as ministries in the government as well as public relations and human resource management departments in governments and organizations respectively, people-oriented form of leadership is one of the most common form of leadership that these departments apply. There have been different views and opinions concerning people oriented from of leadership, and it is necessary to note that it can be both ideal and poor form of leadership in its area of application, depending with the outcomes that the leaders seek to achieve. One of the observations that many leadership and management specialists hold concerning this form of leadership is the fact that it mainly focuses on the leader-task-follower relationship, This makes is a flawed form of leadership, because it does not take into its account the external factors that might influence its goals and objectives achievement and actualization, since it focuses on satisfactory services to its people (Starr, 2012).
The task outcomes of the organization’s non-followers do not, therefore, affect the operations and measures that it takes as it seeks to actualize its set goals and objectives. However, one of the most essential factors to note concerning this form of leadership is the fact that it mainly focuses on effective service delivery to its people. As a result, this form of leadership takes into account all the factors that might affect its set goals and objectives, therefore, affecting its effectiveness in service delivery to the people. Since it takes into account all the factors that might affect these set goals and objectives, this form of leadership is effective and efficient in its goals and objectives (Kotler & Armstrong, 2008, p. 89).