In the recent past, there has been a need for each and every organization to be very keen in ensuring that there are prominent persons who can drive the entire force of the organization in question and ensure that the activities of the organization do succeed. To succeed in this, there must be efficient management team in that organization. This essay aims at discussing in details how the concepts of principles and practices of management can be used or rather applied in an organization to ensure that there good quality of services offered by that organization as well as ensuring the performance of the entire organization is at per with the corporate goals of the entire organization. In as far as managing quality and performance is concerned, the concepts of management must be taken into account and in this regard, it is worth mentioning that this essay will give an introductory part regarding management.
Management refers to the process which entails activities which are not limited to getting people together in an organization or any other form of business with the sole idea of getting the goals of the organization to be completed. To do this, the organization's resources much be used efficiently and effectively. It's also worth mentioning that the process of managing an organization comprises of organizing, leading, planning, staffing as well as controlling entities or a group of people so as to achieve the objective of that particular organization. Resourcing in this context can be used to mean the manipulation which is done by the management to the employees or workers and other resources in the organization that are key in coming up with a strategy to of accomplishing the desired organizational goals and objectives.
Since management for quality is applied to an organization, it is important at this juncture to define what an organization is before embarking on the discussion as far as this essay is concerned. An organization can be defined as an arrangement which is social based and has the aim of achieving goals collectively. It is critical to note that the said organization do control the performance of it employees and also is separated from the environment by the boundary. Managing for quality and performance excellence in anyone organization calls for the concepts of management to be applied to the scenario in context and that the reason why it worth looking at the functions of management. The first function of management is controlling.
This means that taking the corrective action after checking and noticing an error is essential so that the planned goals or rather objectives do not deviate from the initially set standards (Roy and Lindsay, 2001). This ensures that the set corporate objectives can be achieved in the desired manner. In summary therefore as far as control function in management is concerned, of essence is to measure the real performance against the set standards and correcting if anything wrong is detected.
Organizing on the other hand encompasses the process of using set policies or rules to rearrange the tasks and resources . In organization management, it involves allocating the available resources to the identified tasks so that such tasks can be completed as planned initially. Since each and every organization has got its objectives to achieve , organizing in this context involves ensuring the success of the achievement of the organizational goals. This may encompass the organization harmonizing corporate objectives with the goals of each and every employee.
Staffing on the other hand as a function of management involves activities related to hiring recruiting , and fair selection of the employees in an organization. This ensures that each and every department of the organization get the employees or the staff who are qualified to that particular post .This way it very easy to ensure that there is quality services offered by such employees.
Planning is also another function of management which is very critical as it involves arrangement of activities required to achieve corporate goals as well as assigning resources to such activities. Planning therefore is a predetermined procedure of ensuring completion of desired goals and objectives. It can be defined as the blue print of how an organization can achieve its objectives. This function of management ensures that the quality and performance is adhered to in an organization and therefore quality services as well as good performance in an organization is realized. Finally among the management functions is the leading function which entails the process of making sure that the employees are willing to accomplish various tasks in an organizations without being forced to do it. This contributes immensely to the quality and performance of the employees since they can easily learn to accomplish their assignments without pressure from their immediate bosses.
In as far as this discussion is concerned of essence is management of quality as well as how this quality management can be applied to the work force in an organization. To this far the reader of this essay will be in a position to comprehend the discussion since the basics of management has been highlighted (Evans and Lindsay, 2005).The reader of this essay is therefore supposed to understand that the same concepts are used in quality management as it is discussed here. Total quality management which is also known as management of quality can be defined as the process of overseeing tasks as well as the activities so as to sustain the required level of quality, standards or excellence. This may involve developing and also implementing quality assurance not forgetting control and improvement of quality. To ensure that there is quality in an organization, it is important for an organization to apply the following management principles which can be used by the management to ensure that there is improved quality as well as performance.
Focus on the customer: This calls for an organization finding out the requirements of both internal and external customers .After doing so, the organization should now focus on ensuring the established requirements are met as well as trying to exceed these needs. To sustain this it's worth establishing both current and future needs of the customers.
Leadership :This again calls for the management to unite and direct employees in achieving quality corporate goals .
Involvement of people: This principle in as far as quality management in an organization is involved calls for ensuring that employees are involved in making decisions regarding the key decisions of an organization (Bovee et al., 2005). This contributes immensely to the motivation of the employees and hence quality in the organization is realized in an organization.
Process approach: A process can be established in an organization in management of the resources as well as the established tasks. This increases the chances of realizing the desired results.
System approach to management: This as a principle of quality management calls for understanding and identifying as well as management of all the related processes as a system. By doing so, it is possible for an organization to attain quality corporate objectives.
Continuous improvement: This is another principle which the management team of a particular organization can use to realize quality. Of essence here is to oversee that there is constant improvement of the performance of the entire organization.
Factual approach to making decisions related to the organization: To ensure that every decision made in an organization can propel organization in achieving its objective, it is important for the management to constantly ensure that decisions made are based on properly or rather well analyzed data and information to avoid coming up with misleading decisions (Russell, 2003).
Maintaining relationship between the organization and the supplier: Since the supplier and organization rely on each other, it is important to maintain such mutual relationship since this increases the ability of adding value to the organization.
It worth mentioning that the above principles forms the foundation of quality management in an organization and if they are followed to the latter, it easy for an organization to realize improved excellence.
This essay aimed at discussing the management of quality in an organization and this has been preceded by a brief introduction of the of what constitutes management as well as the functions of management. The concepts of quality management has been discussed as well as the eight principles of managing quality in an organization discussed. There exist many methods of improving quality in an organization. They do concentrate on the process improvement, product improvement as well as improvement which based on the people and in this case, employees in particular. The most important thing is to establish which kind of improvement is essential for the organization in question.