Custom Customer Satisfaction Survey essay paper writing service

← Apple Incorporation ReportWas Peter Carpenter's Suspension Justified →

Buy Customer Satisfaction Survey essay paper online

The purpose of this survey project is to determine how satisfied BizTech’s customers with their customer service experiences are, and to establish a way to improve service. Happy customers are loyal customers, so our objective with a customer satisfaction survey is to find out what makes our customers happier, so that we can focus our efforts on keeping our existing customers. In order to find out what makes customers happier, we will need to provide a short survey to customers. The survey can be done online at our website and over the phone. The survey will ask customers to rate their service experiences, based on a scale from 1 to 5, where 1 equals to completely unhappy and unacceptable, while 5 equals completely satisfying and extraordinary service. The outcome of the survey will be evaluated by determining those areas that the majority of customers rated the lowest. Then our company can develop a plan for improving those areas. The survey items will include the following:

Responsiveness

  1. Rate the time it took for a representative to take your call.
  2. Rate the total hold time, including the times you were placed on hold while talking to the representative.
  3. Rate the time it took the representative to respond to your questions.
  4. Rate the time it took for a representative to return your call when it was interrupted.
  5. Rate the total time it took for you to resolve the issue.

Attitude

  1. Rate the overall tone, manner and courtesy of the representative you spoke with.
  2. How caring and concerned was your representative while handling your issue? Use 1 for not caring or not concerned at all, and 5 for extremely caring and concerned.
  3. Rate your representative’s willingness and eagerness to assist you with the issue.
  4. On a scale from 1 to 5, please rate how sincere you found your representative to be. Use 1 for not sincere and 5 for very sincere.
  5. Rate representative’s ability to assure you that the issue would be resolved to your satisfaction.
  6. On a scale from 1 to 5, please rate how willing, able, helpful and optimistic your representative seemed to be . Use 1 for not willing, able or optimistic about helping and use 5 for completely willing, able and optimistic about helping.

Skill

  1. Please rate how knowledgeable your representative was. Use 1 for not knowledgeable and 5 for very knowledgeable.
  2. Rate your representative’s ability to understand the issue or problem.
  3. Rate how your representative’s ability to inform you about the issue or problem.
  4. How experienced do you think the representative handling your issue was? Use 1 for not experienced and 5 for very experienced.
  5. Rate how happy you are with your representative’s ability to resolve your issue to your satisfaction.

Buy Customer Satisfaction Survey essay paper online

Related essays

  1. Was Peter Carpenter's Suspension Justified
  2. Intelligence and God
  3. Apple Incorporation Report
  4. Client Service Predicament
 
order now
Live chat!
Planets Live support online chat Live support phone
Our Advantages
300 Words per page
12 pt Times New Roman Double-spaced typed page
MBA and PhD Writers
Relevant and up-to-date
US Writers
100% Quality Guarantee
24/7 Support
24/7 Live Chat
Flexible Discount Program
ANY Difficulty Level!
Testimonials

I am so impressed with research paper that I received and your service. You are simply the best! In future I will order my papers from you. Best Regards.


Jay, Australia

Say thanks to the writer who helped me with my research paper. A very professional work!!!!!! Much appreciated. Thanks.


Paul, USA

Tried other writing services but from now on I am going to use only your service. My college essay was written in accordance to the standards that were stated on your site. This is great to deal with the service which does what they promise.


Michelle, USA

X
-15% first order  Order now