|← Management Planning Paper||Integrative Case Study - Cafe Co →|
Coaching is defined as the basic training someone undergoes so as to attain or achieve the required standards in their field of interest. The practice of coaching evolves in almost all fields or aspects of life. For instance, athletes, footballers, divers among others require coaching so as to attain some good standards of performance. Employees are thus involved because for an organization to survive, it requires its staff members to provide quality work. It is quite certain that any organization that avails adequate training and coaching facilities achieves its short and long term goals and objectives set at its inception.
Coaching approach to supervision
Coaching approach to supervision is essential for the continuity of any organization. Several approaches has been put in place and involves subordination of duties, active participations from members of staff, frequent check on performance of individuals and department and also conveyance of open forums for the employees to air their opinions and grievances openly. Duties may be delegated by the managing directors or rather the top managers to the subordinate staff. The reasons for doing this is to enhance a quick completion of duties, provision of quality and timely services and also to break the pressure emerging as a result of too much work. The practice of delegating duties to the subordinates has however been marred by many setbacks. The managers due to their selfish gains become reluctant to give up some of their duties. The reason for doing this includes fear of losing their job titles which might result in salary decrease, fear of sharing the organizations vital information and most of all; they fear being outperformed by the junior staff.
Despite all this setbacks, Ferdinand Fournies book has been of help to modern managers. It guides them on the importance of delegating duties. This approach has seen most organizations prosper since the new staff to which the duties are delegated does their best to keep their reputation. As a result, outstanding performance has been realized and has seen the company thrive despite the competitive situations in the market.
What author believes to be important in management
Active participations not only from managers but also from other members are another approach to supervision. Managers should take an initiative of following up activities so as to see the progress and performance of the organization. Furthermore, the employees should reciprocate the act by ensuring that they are involved and fully dedicated to their duties. When all the staff members are self driven, efficiency of production of goods and services is enhanced. Quality of the products produced by the willing workers will be higher compared to those who require close supervision. The managers have a duty of checking individual performances and also the departmental progress. The staff that the duties are delegated to is answerable to the top managers since in the course of delegation, responsibilities of acting on behalf of the top management are given to them.
Correlation between employees of the company is vital for the prosperity of an organization. This creates a friendly environment hence creating a free and friendly room for consultancy amongst them. In this situation, the managers can freely interact with employees. Employees through interaction get freedom to ask for guidance from their seniors. In addition they can air their grievances directly to the manager for fast actions to be undertaken. It is through such interactions that the managers incorporate employees' opinions in decision making process.
Ferdinand Fournies believes that an important issue in management involves creation of a friendly working atmosphere. In so doing, staff members can consult in the work place and be in a better position to come up with appropriate solutions to their setbacks. Also, a serene environment is achieved thus decision making involve most of the individuals opinions within the organization. The author further established that recruiting employees on the basis of their education qualifications is important in management. This allows the organization to obtain recruits who has knowledge in diverse fields. For instance, he compared a person with a bachelors degree with the one with a mere certificate and established that the one holding a degree is in a better position to deliver compared to the one with a certificate, since the holder of certificate has got little knowledge.
Fair package remuneration is also vital in management. Salary increment means a lot to the employees. This motivates them to work hard so as to get promotions which in return will allow them improve their standards of living. Majority of academically qualified and experienced people in the market has currently taken an option of remaining jobless since the compensations given by most employers do not match their qualifications. This has therefore led to revision of compensation packages so as to get appropriate personnel.
Over past, most employees have had a serious problem when it comes to response to their grievances. Such delays usually result to strikes and work forfeitures by employees. Others may even take an alternative of resigning thus leading to decline of the organizations performance. Serious situations have been witnessed in many companies which have been propelled to shutdown decisions. To solve such situations, the top management should establish proper and effective communication channels that allow employees to channel their views and grievances. Such channels must also ensure that the views presented to those in top management gets back to the employees in time for proper actions to be undertaken. Through such communications, the organizations' staff is in a position to reconcile their differences and work together as one towards the achievement of the organizations mission and vision.
The author states that despite the qualifications of the employees, there is a need to take them to the firms' training institutions, normally referred to as vestibules. Such schools exist in most organizations and helps in furthering the competence of the junior staff members. Once the recruits are fully incorporated in the system, rules and regulations stating what is required of them is then provided. Employees who seem not to be productive enough are given stern punishments such as demotions, publicizing their names or even terminating their service in the company. These conditions thus limit individuals' desire and propel him or her towards success.
Strategies used to implement Fournies' approach to management
Some of the strategies that may be used to implement Fournies' approach to management involves establishment of effective and efficient communication channels, employment of relations managers and also delegating duties to other staff members. As in the case of the coca cola company, effective communication channels has been put in place to ensure that important information gets to the top management in time and timely feedback channeled back to its original source. This has seen the company excel and its efficiency in provision of quality products has been realized despite its wide coverage. This company is widely spread all over the world and is renowned in supply of beverages. It is through effective channels of communication that has seen it dominate the market more than its competitor, the Pepsi Company. The company has a large market share all over the world. This therefore means that it serves almost all the consumers in the world. The company has over past achieved to retain its customers by carrying out promotional activities, subsidizing prices of the beverages and ensuring that the final products that is presented to the consumer is of quality. The company has employed the relations managers who listens and responds to the customers' complaints and opinions regarding the supply of beverages. The company saw a need of creating a slot for relations manager since as the market further widens, many consumers are involved who needs to be guided on various issues. Such relations managers further ensure that employees correlate at work place and consult one another incase of a problem. The relation managers of the company also ensures that there is a healthy competition that allows the company to strive achieve its desired goals and objectives.
Another strategy of implementing the authors' supervision in management is through duty delegation. Since Coca Cola Company is widely spread all over the world, its management cannot be done by a single managing director. This is because the company handles large files and also manages a lump some amount of money. It is therefore economical and wise of the top management to delegate some of their duties to subordinates. The company's' management has excelled over past since the top managers saw a need of subordinating their duties from a positive dimension.
In summary, author Ferdinand Fournies clearly shows in his book that coaching improves the work performance in various departments of work. Coaching activities such as taking employees to vestibules and further sponsoring them to further their knowledge are profitable to the organization. In addition, the advocacy on duty delegation enhances timely completion of tasks thus enabling the organization to undertake several activities at ago. A lesson learned from the author also involves that of communication. Modern technology has enabled an effective channel of communication thus easing the managers' day to day tasks. For instance, the managing director in the US can contact his counterpart in the African continent within a short while. The use of internet has enabled the company to market its products all over the world. This therefore shows how coaching has improved performance and allow the company to outweigh its competitors.